Brunklaus Amsterdam is affiliated with the web shop Label. This means that it is safe and reliable to place your order with us. We only use www.nicolettebrunklaus.com for the sales of our products. Therefore, remember to check the URL at the top of your screen! You are only in our web shop when you see www.nicolettebrunklaus.com.
During check out, we use a secured Internet connection. When using a secured connection, you will see https://www.nicolettebrunklaus.com instead of the usual http:// in the address bar of your browser. The letter ‘s’ stands for secure. In addition, you will see a small lock in the address bar and the bar will be green.
At nicolettebrunklaus.com you can place your order online, and it’s very easy!
Step 1 Place the item that you want to order in your shopping cart.
Step 2 Entering your personal information
Step 3 Choosing the shipping method
Step 4 Choosing the payment method
Step 5 Overview of your order
As all our products are hand-made upon order at nicolettebrunklaus.com, we send your order within 7 working days. You will receive a confirmation e-mail as soon as we have sent your order.
If possible, we send your order through standard mail so that you do not have to be at home to receive it.
With bigger orders, we will send it as a package and you will receive a track and trace code. When you are not home, you will find a note from the forwarder saying either that the package has been delivered at your neighbours, you can pick it up at the nearest post office, or they will try and deliver it at a different time.
With large items, exceeding the dimensions of 100 x 50 x 50 cm (39,4 x 19,8 x 19,8 inches)we will ship with a freight forwarder.
As they do not deliver the same services as the postal deliveries you we can offer 3 possibilities.
1. There has to be home someone to receive the parcel.
2. You can give an alternative address where the order can be delivered during day time between 09.00 and 17.00 hour
3. You can send us a phone number where you can be reached by the forwarder one day before delivery.
If you wish to cancel your order, you can do this by sending us an e-mail to firstname.lastname@example.org
If the order is already on its way it is not possible to cancel the order and you will have to return it.